SHIPPING
POLICY
Shipping
Costs
As shipping costs depend on the weight
of your package and its destination, the actual amount is not
determined until after you place your order. Your package
is then carefully weighed to determine the exact cost. We
do NOT charge any form of "packing" or "handling"
fees. What you pay is the same amount as we pay when we
hand your package to the shipping agency.
If you would like to confirm the exact
shipping cost prior to placing an order, please send us by phone
or e-mail a list of the items you are considering and the zip
code or country to where your package will be sent.
If you prefer to pay by check, for packages
within the US, you may estimate the cost at $4 for the first item
and $1 for each additional item. Any excess amount paid will be
refunded along with your shipment. Or, you may call or write
for an exact amount.
1-800 780-4115
bookstore@lancaironline.net
Shipping Methods
The following is our standard shipping
method. If you would like any alternative, please
specify your preference in the "special instructions"
box on the on-line order form.
DOMESTIC
Standard
Packages under 3 lbs are shipped by Priority Mail. Packages
over 3 lbs are shipped by UPS ground. Typical in-transit
time is 3 days. Alaska, Hawaii, US territories, FPO/APO,
Puerto Rico, and addresses containing only a PO box are shipped
by Priority mail regardless of weight.
Options
The following delivery options are available
at your request.
2nd
Day Air: 2nd day air packages are delivered
by UPS-blue label.
Overnight:
Overnight shipping is available by FedEx
on orders received before 11:00 AM mountain time. Postal
Express Mail service is also available on orders received before
3:00 PM. (Please note that Express Mail service is not always
overnight, often taking 2-3 days, especially to east coast and
rural locations.)
Postal Book Rate: Strongly discouraged due to
poor reliability, slow delivery times, and frequent damage.
We can not be held responsible for the successful delivery
of your package if shipped by book rate.
UPS
and FedEx service billed to your existing account is available
by request.
INTERNATIONAL
Standard Canada
Our standard shipping method to Canada is by UPS-ground.
If you prefer an alternative method, please choose from the options
below and note your preference in the special instructions
box on the on-line order form.
Standard - all other countries
Our standard shipping method to all countries (except Canada)
is by UPS-Express. Note that UPS has awarded us with substantial
discounts on international-air rates which are in turn passed
along to you to provide the least expensive and most reliable
shipping possible. If you prefer an alternative method,
please choose from the options below and note your preference
in the special instructions box on the on-line order
form.
Options
The following delivery options are available
at your request.
FedEx
or DHL: Available by request.
Postal
Deliveries: While less expensive, international postal
delivery is untrackable and unreliable with packages often arriving
late, damaged, or not at all. You are welcome to choose
this option, but if you do, please understand; We
can not be held responsible for the successful delivery of your
international package if shipped through the postal systems!
UPS
Air to Canada: Fast 2 day service, but somewhat more
expensive. Please not preference on the on-line order
form.
Regarding
Customs - If you would like your package marked in a
specific
way to help it clear your country's customs, please note it in
the special
instruction box on the on-line order form.
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SECURE
ON-LINE ORDERING
OUR
SAFE SHOPPING GUARANTEE
The Builder's Bookstore Safe Shopping
Guarantee protects you while you shop so that you never have to
worry about credit card safety. We guarantee that every
transaction from Builder's Bookstore will be 100% safe. This means
you pay nothing if unauthorized charges are made to your card
as a result of shopping with us.
Guarantee
Details:
Under the Fair Credit Billing Act, your bank cannot hold
you liable for more than $50 of fraudulent charges. If your bank
does hold you liable for any of this amount, Builder's Bookstore
will cover the entire liability for you, up to the full $50. Builder's
Bookstore will cover this liability if the unauthorized use of
your credit card resulted through no fault of your own, from purchases
made with us while using our secure server.
Still don't want to use your credit card on the Internet?
No problem. Your orders are always welcome by phone or fax. You
are also welcome to send your order through the postal service
by bank check (US funds please). Another common alternative
is to send the first 8 digits of your credit card in one transmission,
and then the remaining digits by another means such as by fax
or a second e-mail.
telephone - 1-800-780-4115 (always a live
person, never voice mail)
fax - 970 887-2197
e-mail - bookstore@lancaironline.net
mail - Builder's Bookstore PO Box 270, Tabernash,
CO 80478 USA
PRIVACY
STATEMENT
YOUR
PRIVACY
Builder's Bookstore promises to honor
the privacy and confidentiality of all of its customer. To do
so, we make the following pledges.
1] We will NEVER transfer or sell any personal data (including
names, addresses, e-mail addresses, or phone numbers) regarding
our customers to anyone, at any time, for any reason; Period!
2] To insure your security, we will NEVER store credit card numbers
in our computer systems. Once your order is shipped, all records
of your credit card number are permanently deleted from our computers.
3] We will NEVER employ the use of cookies in any form on any
of our web sites. (Cookies are mini-programs that automatically
download into your computer when you enter some web sites and
then periodically report back personal information about yourself
to the owners of that site.)
4] The only reason we ask for your telephone number on the order
form is so that we may contact you should there be a problem processing
your order. We will NEVER use it to make sales calls, nor will
we ever, for any reason, at any time, give it to anybody else.
I too am frequently harassed by telemarketers and senders of unsolicited
junk information. I will NEVER subject my customers to
the same. The trust and good will of our customers is our
most valuable asset. To me, violating that trust is just a dumb
thing to do.
Andy Gold
Builder's Bookstore
Tell us what you think
Builder's Bookstore welcomes your questions and comments about
security and privacy. Please send an e-mail to bookstore@lancaironline.net
RETURNS
& SATISFACTION GUARANTEE
Everything
from Builder's Bookstore comes with a 100% guarantee. If
you don't like it, or it is not what you were looking for, you
may send it back for a full refund or exchange. All we ask
is that you make your decision within 30 days and the item be
returned in re-saleable condition. If an item is defective
or if we made a mistake, we will refund postage too.
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